Source code for ferrosoft.apps.ticketing.tasks

#  Copyright (c) 2025 Ferrosoft GmbH. All rights reserved.
from asgiref.sync import sync_to_async
from django.core.mail import EmailMultiAlternatives
from django.template.loader import render_to_string
from django.utils.translation import gettext as _

from ferrosoft.apps.ferrobase.services.taskqueue import tenant_task
from ferrosoft.apps.ticketing.models import Ticket
from ferrosoft.apps.ticketing.services.ticket import (
    TaigaTicketingService,
    TaigaApiClient,
)




@sync_to_async
@tenant_task()
def create_ticket(ticket: Ticket) -> None:
    TaigaTicketingService.get_instance().create_ticket(ticket=ticket)





@sync_to_async
@tenant_task()
def add_comment(ticket_id: str, content: str) -> None:
    TaigaApiClient.get_instance().add_comment(ticket_id=ticket_id, content=content)





@sync_to_async
@tenant_task()
def send_ticket_email(ticket_url: str, email: str, ticket: Ticket) -> None:
    from django.conf import settings

    template_ctx = {
        "reference": ticket.reference,
        "title": ticket.title,
        "ticket_url": ticket_url,
    }
    msg = EmailMultiAlternatives(
        subject=_("Your support ticket has been received"),
        body=render_to_string(
            "ticketing/email/ticket_created.txt", context=template_ctx
        ),
        from_email=settings.DEFAULT_FROM_EMAIL,
        to=[email],
    )
    msg.attach_alternative(
        render_to_string("ticketing/email/ticket_created.html", context=template_ctx),
        "text/html",
    )
    msg.send()