Source code for ferrosoft.apps.ticketing.views

import logging

from django.contrib.auth.mixins import LoginRequiredMixin
from django.shortcuts import redirect
from django.views.generic import DetailView, CreateView
from django.utils.translation import gettext_lazy as _

from ferrosoft.apps.ferrobase.models import LocalUser
from ferrosoft.apps.ferrobase.services.taskqueue import background_task_tenant
from ferrosoft.apps.ferrobase.views import PlatformActivityMixin
from ferrosoft.apps.ticketing.forms import TicketCreationForm, TicketCommentForm
from ferrosoft.apps.ticketing.models import Ticket, Comment




class TicketCreateView(LoginRequiredMixin, PlatformActivityMixin, CreateView):
    form_class = TicketCreationForm
    template_name = "ticketing/index.html"
    activity_title = _("New ticket")



    def get_form_kwargs(self):
        return super().get_form_kwargs() | {
            "user": self.request.user,
        }




    def form_valid(self, form):
        response = super().form_valid(form)

        try:
            background_task_tenant(
                "ferrosoft.apps.ticketing.tasks.create_ticket",
                ticket=self.object,
            )

            background_task_tenant(
                "ferrosoft.apps.ticketing.tasks.send_ticket_email",
                ticket_url=self.request.build_absolute_uri(
                    self.object.get_absolute_url()
                ),
                email=self.request.user.email,
                ticket=self.object,
            )
        except Exception:
            logging.exception("Could not run tasks after ticket creation")

        return response






class TicketDetailView(LoginRequiredMixin, PlatformActivityMixin, DetailView):
    model = Ticket
    template_name = "ticketing/ticket_detail.html"
    activity_title = _("Ticket")
    context_object_name = "ticket"



    def get_context_data(self, **kwargs):
        context = super().get_context_data(**kwargs)
        context["comments"] = self.object.comments.all()
        context["comment_form"] = TicketCommentForm()
        return context






class AddCommentView(LoginRequiredMixin, CreateView):
    model = Comment
    form_class = TicketCommentForm
    template_name = "ticketing/comment.html"



    def get_form_kwargs(self):
        kwargs = super().get_form_kwargs() | {
            "user": LocalUser.load(self.request.user),
            "ticket": Ticket.objects.get(pk=self.kwargs["pk"]),
        }
        return kwargs




    def form_valid(self, form):
        comment = form.save()
        background_task_tenant(
            "ferrosoft.apps.ticketing.tasks.add_comment",
            ticket_id=comment.ticket.foreign_id,
            content=comment.content,
        )
        return redirect("ticketing:ticket_detail", pk=comment.ticket.id)